Bk99 net Privacy Policy & Data Protection

1. Introduction & Purpose of the Privacy Policy

Bk99 net ("we", "us", "the Company") takes your personal privacy very seriously. This Privacy Policy explains what information we collect when you use the bk99 net website, mobile app, and other services, how we use it, and how we keep it secure.

By using our platform, you are deemed to have agreed to all terms set out in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact us directly.

2. What Information We Collect

Bk99 net collects information in two primary ways — data you provide directly, and data collected automatically while you use the platform.

Information You Provide:

• Name, email address, mobile number, and date of birth.
• National ID number or passport number (for KYC verification).
• Current address and geographic location.
• Payment method details (bKash/Nagad/Rocket account numbers).
• Records of customer support interactions.

Automatically Collected Information:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Time spent on the website and pages visited.
• Gaming activity and transaction history.
• Data obtained through cookies and tracking technologies.

3. How Your Information Is Used

Bk99 net uses all privacy-related information solely for lawful and transparent purposes. We never misuse your data. The primary purposes for which we use your information are outlined below:

• Account Management: To create accounts, verify logins, and ensure security.
• Service Delivery: To operate betting, gaming, and lottery services and to process transactions.
• Contact: To send important updates, promotional offers, and customer service communications.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To analyse gaming behaviour and identify potentially problematic patterns.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.

4. Data Sharing & Disclosure

Bk99 net strictly protects the confidentiality of your information. However, data may be shared with third parties in the following limited circumstances:

• Payment Processors: Only the financial information necessary to complete transactions, shared with mobile banking providers.
• Legal Authority: Upon a valid court order or request from a regulatory authority.
• Technology Partners: For service operations — they are equally bound by our privacy standards.
• Business Transfers: In the event of a company merger or acquisition, you will be notified in advance.

Any third party that processes data on our behalf is bound by a detailed agreement ensuring the protection of your information. Any breach of this agreement results in immediate termination of the relationship.

5. Security Measures

Bk99 net employs internationally recognized technical and organizational measures to protect your information. Our security infrastructure is regularly updated and audited.

• All data transmissions are encrypted using 256-bit TLS/SSL protocol.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• 24/7 Security Operations Centre (SOC) monitoring.
• Regular penetration testing and vulnerability scanning.
• Restricted access controls — only authorised personnel can access your information.

6. Cookies & Tracking Technologies

Bk99 net uses cookies, web beacons, and similar technologies to enhance your experience and maintain platform functionality. We use the following types of cookies:

• Essential Cookies: Essential for session management and login security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To collect platform usage statistics — completely anonymously.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7. Data Retention Periods

Bk99 net retains your information only for as long as necessary. However, certain data must be kept for longer periods due to legal obligations.

8. Your Rights & Choices

Under bk99 net's Privacy Policy, you have the following rights:

• Data Access: You may request to know what information we hold about you.
• Rectification: You may request corrections to any inaccurate or incomplete information.
• Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Object to Processing: You may object to your data being used for marketing purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Withdrawal of Consent: You may withdraw your consent at any time.

To exercise these rights, please visit our Help Center Contact us. We aim to respond within 30 business days.

9. Protection of Minors

Bk99 net's services are intended solely for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered on our platform, please contact us immediately. We will take prompt action. Responsible Gaming You can find more details on this on that page.

10. International Data Transfers

Bk99 net's servers and data processing facilities may be located in various countries. If your data is transferred abroad, the full protections of this Privacy Policy will continue to apply.

We ensure that all international data transfers comply with applicable data protection laws and that adequate safeguards are in place in the destination country.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:

• Email: privacy@bk99net.com
• Support: Help Centre page.
• Response Time: Up to 30 business days.

We take every complaint seriously and are committed to properly investigating and resolving each one.

12. Privacy Policy Updates

This Privacy Policy may be updated from time to time in response to market conditions, legal changes, or improvements to our services. When changes occur, we will:

• We will update the "Last Updated" date at the top of the page.
• We will notify you at your registered email address if any significant changes are made.
• A notice will be displayed upon logging into the platform.